WCLI Administrative Support
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
Course Objectives:
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
You Will:
- Getting Organized
- Manage their time more effectively
- Prioritize their time so they can get it all done.
- Complete Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Deal better with their managers
- Taking Care of Yourself is a priority
Target Student:Course Core Competencies:
Module 1: Getting Organized (I) Topic A: Dealing with Email Topic B: Managing Electronic Files Topic C: Keeping Track of the Paper Trail Topic D: Making the Most of Voice Mail
Module 2: Getting Organized (II) Topic A: Keeping Your Workspace Organized Topic B: Using a To-Do Book Topic C: The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module 3: Managing Time Topic A: Managing Your Time
Topic B: Keeping Others on Track Topic C: Maintaining Schedules
Module 4: Getting It All Done On Time Topic A: Prioritizing Topic B: The Secret to Staying on Track Topic C: Goal Setting
Module 5: Special Tasks Topic A: Planning Small Meetings Topic B: Planning Large Meetings Topic C: Organizing Travel
Module 6: Verbal Communication Skills Topic A: Listening and Hearing: They Aren’t the Same Topic B: Asking Questions Topic C: Communicating with Power
Module 7: Non-Verbal Communication Skills Topic A: Body Language Topic B: The Signals You Send to Others Topic C: It’s Not What You Say, It’s How You Say It
Module 8: Empowering Yourself Topic A: Being Assertive Topic B: Resolving Conflict Topic C: Building Consensus Topic D: Making Decisions
Module 9: The Team of Two Topic A: Working with Your Manager Topic B: Influencing Skills Topic C: What to Do in Sticky Situations
Module 10: Taking Care of Yourself Topic A: Ergonomics Topic B: Stress Management Topic C: Dealing with a Heavy Workload