WCLI Administrative Office Procedures
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations.
Course Objectives: Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.
You Will:
- Organize a binder.
- Develop procedures.
- Prepare checklists.
- Understand succession planning.
- Collect the correct tools.
Target Student: Course Core Competencies:
Module 1: Why Your Office Needs Administrative ProceduresTopic A: Business ContinuityTopic B: Succession PlanningTopic C: Internal and External Audit RequirementsTopic D: Recovery Planning
Module 2: Gathering the Right ToolsTopic A: BinderTopic B: Section DividerTopic C: Sheet ProtectorsTopic D: Cover to Cover Binders
Module 3: Identifying Procedures to IncludeTopic A: Tracking Tasks for Some DaysTopic B: Reach Out to Other Employees for Feedback/IdeasTopic C: Write Down Daily TasksTopic D: Keep Track Using a Spreadsheet
Module 4: Top Five Procedures to RecordTopic A: Use a Template to Stay Consistent from Track to TrackTopic B: Be as Detailed as PossibleTopic C: Use Bullet Points Instead of ParagraphsTopic D: Someone to Execute the Procedure
Module 5: What to Include in Your Binder (I)Topic A: Phone EtiquetteTopic B: Business WritingTopic C: Effective Time ManagementTopic D: Creating Meeting Arrangements
Module 6: What to Include in Your Binder (II)Topic A: on AbsencesTopic B: BreaksTopic C: SalariesTopic D: Benefits
Module 7: Organizing Your BinderTopic A: Create a Table of ContentsTopic B: List Each Section (e.g. Accounting)Topic C: List Procedures in that SectionTopic D: Keep Binder Updated with any New Changes
Module 8: What Not to Include in the Procedure GuideTopic A: PasswordsTopic B: Identify Other Confidential Information Via Your EmployerTopic C: Store Information in a Separate Folder Outside of the GuideTopic D: Find a Secure Location to Store
Module 9: Share Office Procedure GuideTopic A: Give Guide to Boss/Executive to ReviewTopic B: Inform Office Personnel of Procedure Guide
Topic C: Place Guide in a Visible AreaTopic D: Allow Office Personnel to Express Improvements/Updates if Needed
Module 10: Successfully Executing the GuideTopic A: Create a One Hour Meeting/Seminar for EmployeesTopic B: Stay Consistent with ProceduresTopic C: Make Employees Aware of any Updated ChangesTopic D: Keep Open to Improvements