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    WCLI Conflict Resolution: For Working Professionals

    • Home
    • WCLI Conflict Resolution: For Working Professionals

    WCLI Conflict Resolution: For Working Professionals

    • Posted by admin
    • Date 25/08/2022
    Details
    Date:

    August 25

    Time:

    10:00 am - 04:00 pm

    Click to Register: https://www.eventbrite.com/e/wcli-conflict-resolution-for-working-professionals-tickets-388201590407
    Organizer

    Write Choice Consulting Firm

    Website: https://www.eventbrite.com/o/write-choice-consulting-firm-17421207749
    This course will assist you in understanding and implementing strategies that will help to manage conflict effectively.

    The following is the course description for the Conflict Resolution: For Working Professionals Course:

    An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

    Course Objectives:

    In this course, you will identify the sources of conflict and how to manage conflict effectively.

    You will:

    • Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
    • Analyze conflict by assessing the situation and identifying the source of the conflict.
    • Utilize effective communication techniques to manage conflict in a proactive manner.
    • Resolve conflict by evaluating approaches and determining and implementing an action plan with the best solution.

    Target Student:

    This course is intended for any business professional who encounters conflict in the workplace.

    Course Core Competencies:

    Module 1: Recognizing the Impact of Conflict

    Topic A: Identify Your Personal Reaction to Conflict

    Topic B: Develop a Healthy Attitude Toward Conflict

    Module 2: Analyzing Conflict

    Topic A: Assess the Situation

    Topic B: Identify the Source of the Conflict

    Module 3: Dealing with Conflict

    Topic A: Listen Actively

    Topic B: Communicate Effectively

    Topic C: Respond to Negative Tactics

    Topic D: Avoid Conflict Escalation

    Module 4: Resolving Conflict

    Topic A: Evaluate Approaches to Conflict Resolution

    Topic B: Determine the Best Solution

    Topic C: Implement an Action Plan

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