ELEV-MM 003: Business Etiquette
The following is the course description for the Business Etiquette Course:
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
- Have you met someone important and had no idea what to say or do?
- Did you spill soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.
Course Objectives:
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
You Will:
By the end of this workshop, participants will be able to:
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Identify at least one way to minimize nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette, and basic table manners.
- Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
- Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
- Understand basic guidelines in the use of the telephone, voicemail, and cell
- State the difference between a formal and an informal letter.
- Create an effective ‘Thank You’ note.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal, and black tie dress codes.
- Understand basic guidelines in international etiquette.
Target Student:
Course Core Competencies:
Module 1: Understanding Etiquette
Topic A: Etiquette Defined
Topic B: The Importance of Business Etiquette
Module 2: Networking for Success
Topic A: Creating an Effective Introduction
Topic B: Making a Great First Impression
Topic C: Minimizing Nervousness
Topic D: Using Business Cards Effectively
Topic E: Remembering Names
Module 3: The Meet and Greet
Topic A: The Three-Step Process
Topic B: The Four Levels of Conversation
Module 4: The Dining in Style
Topic A: Understanding Your Place Setting
Topic B: Using Your Napkin
Topic C: Eating Your Meal
Topic D: Sticky Situations and Possible Solutions
Module 5: Eating Out
Topic A: Ordering in a Restaurant
Topic B: About Alcoholic Beverages
Topic C: Paying the Bill
Topic D: Tipping
Module 6: Business Email Etiquette
Topic A: Addressing Your Message
Topic B: Grammar and Acronyms
Topic C: Top 5 Technology Tips
Module 7: Phone Etiquette
Topic A: Developing an Appropriate Greeting
Topic B: Dealing with Voicemail
Topic C: Cell Phone Do’s and Don’ts
Module 8: The Written Letter
Topic A: Thank You Notes
Topic B: Formal Letters
Topic C: Informal Letters
Module 9: Dressing for Success
Topic A: The Meaning of Colors
Topic B: Interpreting Common Dress Codes
Topic C: Deciding What to Wear
Module 10: International Etiquette
Topic A: General Rules
Topic B: Important Points
Topic C: Preparation Tips
Course Features
- Lectures 1
- Quizzes 1
- Duration 1 day
- Skill level All levels
- Students 2167
- Certificate Yes
- Assessments Yes