Knowledge Management

WCCF-O 2033 Knowledge Management

The following is the course description for the Knowledge Management Course:

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!  

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Course Objectives: 

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

You Will:

This workshop is designed to help you in the following ways:

• Understand the basic concept of knowledge management (KM)
• Identify the do’s and don’ts of KM
• Identify the KM life cycle
• Identify the new KM paradigm
• Identify the KM models
• Understand how to build a KM rational for your company
• Understand how to customize KM definitions
• Identify the steps to implementing KM in your organization
• Identify tips for success
• Understand the advance topics in KM

Target Student:

Course Core Competencies:

Module 1: Understanding Knowledge Management

Topic A: What is Knowledge

Topic B: What is Knowledge Management

Topic C: A Brief History

Topic D: Applications in the Workplace

Module 2: Do’s and Don’ts

Topic A: Data, Information, and Knowledge

Topic B: The Tacit Mode

Topic C: The Explicit Mode

Topic D: Identifying Conversion Categories

Module 3: The Knowledge Management Life Cycle

Topic A: Understanding Episodes

Topic B: Acquisition

Topic C: Knowledge

Topic D: Integration

Module 4: The New Knowledge Management Paradigm

Topic A: Paradigms of the Past

Topic B: The New Paradigm

Topic C: Implications and Applications

Topic D: The Knowledge Management Endgame

Module 5: Knowledge Management Models

Topic A: The Nonaka and Takeuchi Models (SECI)

Topic B: Wiig Model

Topic C: Kakabadse Model

Topic D: Boisot Model

Module 6: Building a Knowledge Management Rationale

Topic A: Why Rationale is Necessary

Topic B: Building a Business Care

Topic C: Finding Success Stories

Topic D: The Commoditization/Customization Model

Module 7: Customizing Knowledge Management Definitions

Topic A: Components of a Knowledge Management Definition

Topic B: Customizing the Components

Topic C: Sample Definitions

Topic D: Creating a KMBOK

Module 8: Implementing Knowledge Management in Your Organization

Topic A: Gathering Support

Topic B: Identifying Opportunities for Revenue Streams

Topic C: Key Knowledge Management Techniques

Topic D: A Map for Success

Topic E: The No-Budget Scenario

Module 9: Tips for Success

Topic A: About the Chief Knowledge Officer

Topic B: Knowledge Management Skill Checklist

Topic C: The Knowledge Management Imperative

Topic D: The Hype Curve

Topic E: Barriers and Helpers to Success

Module 10: Advance Topics

Topic A: The Knowledge Management Maturity Model

Topic B: Absorptive Capacity

Topic C: Rustiness

Topic D: Process Model Types