WCCF-O 2032 Interpersonal Skills
The following is the course description for the Interpersonal Skills Course:
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, participants will be able to:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power.
- Understand what non-verbal communication is and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
- Understand how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one’s opinions constructively.
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.
Course Core Competencies:
Module 1: Verbal Communication Skills
Topic A: Listening and Hearing: They Aren’t the Same Thing
Topic B: Asking Questions
Topic C: Communicating with Power
Module 2: Non-Verbal Communication Skills
Topic A: Body Language
Topic B: The Signals You Send to Others
Topic C: It’s Not What You Say, It’s How You Say It
Module 3: Making Small Talk and Moving Beyond
Topic A: Starting a Conversation
Topic B: The Four Levels of Conversation
Module 4: Moving the Conversation Along
Topic A: Asking for Examples
Topic B: Using Repetition
Topic C: Using Summary Questions
Topic D: Asking for Clarity and Completeness
Module 5: Remembering Names
Topic A: Creating a Powerful Introduction
Topic B: Using Mnemonics
Topic C: Uh-Oh…I’ve Forgotten Your Name
Module 6: Influencing Skills
Topic A: Seeing the Other Side
Topic B: Building a Bridge
Topic C: Giving In Without Giving Up
Module 7: Bringing People to Your Side
Topic A: A Dash of Emotion
Topic B: Plenty of Facts
Topic C: Bringing It All Together
Module 8: Sharing Your Opinion
Topic A: Using I-Message
Topic B: Disagreeing Constructively
Topic C: Building Consensus
Module 9: Negotiation Basics
Topic A: Preparation
Topic B: Opening
Topic C: Bargaining
Topic D: Closing
Module 10: Making an Impact
Topic A: Creating a Powerful First Impression
Topic B: Assessing a Situation
Topic C: Being Zealous without Being Offensive
- Lectures 1
- Quizzes 1
- Duration 50 hours
- Language English
- Students 1245
- Certificate Yes
- Assessments Yes