WCCF-O 2024 Facilitation Skills
The following is the course description for the Facilitation Skills Course:
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.
The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.
At the end of this workshop, participants should be able to:
- Define facilitation and identify its purpose and benefits.
- Clarify the role and focus of a facilitator.
- Differentiate between process and content in the context of a group discussion.
- Provide tips in choosing and preparing for facilitation.
- Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
- Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
- Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
- Define what interventions are, when they are appropriate, and how to implement them.
Course Core Competencies:
Module 1: Understanding Facilitation
Topic A: What is Facilitation?
Topic B: What is a Facilitator?
Topic C: When is Facilitation Appropriate?
Module 2: Process vs. Content
Topic A: About Process
Topic B: About Content
Topic C: A Facilitator’s Focus
Module 3: Laying the Groundwork
Topic A: Choosing a Facilitated Approach
Topic B: Planning for a Facilitated Meeting
Topic C: Collecting Data
Module 4: Tuckman and Jensen’s Model of Team Development
Topic A: Stage One: Forming
Topic B: Stage Two: Storming
Topic C: Stage Three: Norming
Topic D: Stage Four: Performing
Module 5: Building Consensus
Topic A: Encouraging Participation
Topic B: Gathering Information
Topic C: Presenting Information
Topic D: Synthesizing and Summarizing
Module 6: Reaching a Decision Point
Topic A: Identifying the Options
Topic B: Creating a Short List
Topic C: Choosing a Solution
Topic D: Using the Multi-Option Technique
Module 7: Dealing with Difficult People
Topic A: Addressing Disruptions
Topic B: Common Types of Difficult People and How to Handle Them
Topic C: Helping the Group Resolve Issues on Their Own
Module 8: Addressing Group Dysfunction
Topic A: Using Ground Rules to Prevent Dysfunction
Topic B: Restating and Reframing Issues
Topic C: Some of the ways of restating and reframing includes:
Topic D: Getting People Back on Track
Module 9: About Intervention
Topic A: Why Intervention May Be Necessary
Topic B: When to Intervene
Topic C: Levels of Intervention
Module 10: Intervention Techniques
Topic A: Using Your Processes
Topic B: Boomerang it Back
Topic C: ICE It: Identify, Check for Agreement, Evaluate How to Resolve
- Lectures 1
- Quizzes 1
- Duration 50 hours
- Language English
- Students 2342
- Certificate Yes
- Assessments Yes