WCCF-O 2021 Emotional Intelligence
The following is the course description for the Emotional Intelligence Course:
This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.
This workshop is designed to help you in the following ways:
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Effectively impact others.
Course Core Competencies:
Module 1: What is Emotional Intelligence?
Topic A: Self-Management
Topic B: Self-Awareness
Topic C: Self-Regulation
Topic D: Self-Motivation
Topic E: Empathy
Topic F: Case Study
Module 2: Skills in Emotional Intelligence
Topic A: How to Accurately Perceive Emotions
Topic B: Use Emotions to Facilitate Thinking
Topic C: Manage Emotions
Module 3: Verbal Communication Skills
Topic A: Focused Listening
Topic B: Asking Questions
Topic C: Communicating with Flexibility and Authenticity
Module 4: Non-Verbal Communication Skills
Topic A: Body Language
Topic B: It’s Not What You Say, It’s How You Say It
Module 5: Social Management and Responsibility
Topic A: Benefits of Emotional Intelligence
Topic B: Articulate your Emotions Using Language
Module 6: Tools to Regulate Your Emotions
Topic A: Seeing the Other Side
Topic B: Self-Management and Self-Awareness
Topic C: Giving in Without Giving Up
Module 7: Gaining Control
Topic A: Using Coping Thoughts
Topic B: Using Relaxation Techniques
Topic C: Bringing it All Together
Module 8: Business Practices (I)
Topic A: Understand Emotions and How to Manage Them in the Workplace
Topic B: Role of Emotional Intelligence at Work
Topic C: Disagreeing Constructively
Module 9: Business Practices (II)
Topic A: Optimism
Topic B: Pessimism
Topic C: The Balance Between Optimism and Pessimism
Module 10: Making an Impact
Topic A: Creating a Powerful First Impression
Topic B: Assessing a Situation
Topic C: Being Zealous without Being Offensive
- Lectures 1
- Quizzes 1
- Duration 50 hours
- Language English
- Students 1243
- Certificate Yes
- Assessments Yes